Customer Support and FAQs
You can find answers to all your Ford Credit questions here. If you can't find what you are looking for or
require further assistance, please contact us?directly.
Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
?No Profanity or inappropriate defamatory remarks
?Fraud
?No Personal Identifying information (e.g., customer phone number or email)
?No Competitor references (e.g., another brand or dealership)
?Dangerous behavior (e.g. threatening to harm employees or others)
?Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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We are here to help.? If you have been affected by COVID-19 or a natural disaster, access your?Account Manager. Or visit our COVID-19 page.
You can find answers to all your Ford Credit questions here. If you can't find what you are looking for or
require further assistance, please contact us?directly.
1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT
For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.
New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly-used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.
This page is for individual Ford Credit Customers.
For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.